Zappos.com Gets Breached: 24 Million Users Affected
Zappos.com, a popular shoes and clothing online store, was recently the victim of a cyber attack in which most of their customers information was gathered by the hackers, including full names, home and email addresses, and even credit card information.
An E-mail has been sent out to all 24 million customers about the breech, but also stated that their full credit card numbers were safe, only the last 4 digits had been taken. The company may now be taking actions as they claim to be cooperating with law enforcement in an "exhaustive investment".
Hsieh stated the following:
"We've spent over 12 years building our reputation, brand, and trust with our customers. It's painful to see us take so many steps back due to a single incident."
To his employees:
"Over the next day or so, we will be training everyone on the specifics of how to best help our customers through their password change process now that their passwords have been reset and expired. We need all hands on deck to help get through this."
To his shoppers:
"We have made the hard decision to temporarily turn off our phones and direct customers to contact us by email, because our phone systems simply aren't capable of handling so much volume."
Zappos.com also sent this email to their customers:
Zappos.com is usually known for their generosity and fair return policies, as well as good customer service. If you had an account with Zappos.com and think you've been part of this cyber attack, continue to contact them via e-mail and continue to follow their instructions. As your credit card may not be of any risk, continue to monitor your transactions for purchases you have not made and contact your bank's support line for more information. Also do not forget to change information for other online accounts as they may no longer be private.
